|
Return
Policy
Power
House Diesel believes strongly in customer satisfaction, and that is why
purchases made from us, in most cases, are refundable. If you receive a product
that you do not want for any reason, simply use the RMA form below.
We
cannot accept returns or exchanges on any parts that have been installed.
Items
must be returned in the same condition as you received it within 30 days of
purchase. We will not accept
returns or exchanges after 30 days from the date on the invoice. There will be a 20% restocking fee on
all uninstalled returned items.
We
are very careful when we ship your products to you and do our best to always
ship the correct quantity. But in
the event that there is a discrepancy, please notify us within 5 business
days.
Exhaust
kits are designed to fit the most common applications for each vehicle. On rare occasions, due to some
inconsistencies between one vehicle of the same model and year to another, some
additional parts or tubing may be required to complete your exhaust system. On these rare occasions, if it is
determined that the correct part was shipped for the vehicle application
information that was provided at the time of sale. The customer assumes all costs (parts
and shipping) for any additional parts that may be needed to complete the
exhaust systems. Installed exhaust
systems are not returnable.
MAKING A
RETURN
When
making a return, please follow the directions below:
1.
Submit
your information to the www.powerhousediesel.com returns department. Once you
complete this submission, your will get an RMA number with all of the necessary
information on the screen.
2.
With
your return include the following:
·
A
print out of your completed RMA request
·
The
original invoice or a copy of the original invoice
3.
All
Returns are subject to reviewal by the www.powerhousediesel.com Returns
Department. www.powerhousediesel.com will replace/repair the item and will only
refund the purchase if a suitable replacement can not be made.
4.
Any
returns made for damages incurred during shipping that were not insured by the
buyer, can not be accepted. If you
receive an order from us that has been damaged during the shipping process, you
must file a claim with the freight carrier as soon as possible. Always save the original packing
materials for inspection.
5.
Please
allow up to 3 weeks after a returned item is received for processing for an
exchange.
6.
Items
must be returned in the same condition as you received it within 30 days of
purchase.
7.
www.powerhousediesel.com
reserves the right to research all returns and problems with orders. Repeated
returns and excessive damage to product may or may not be replaced.
8.
Carefully
repackage the item. When sending back merchandise, www.powerhousediesel.com also
recommends that you send your return via an insured carrier.
www.powerhousediesel.com is not responsible for lost returns.
Any
returns submitted without an approved RMA number, cannot be processed and will
be held for return shipping.
If
you are not sure where to send your return, or have additional questions please
contact our Customer Service Department via e-mail at:
Sales@powerhousediesel.com
Please fill out the form below to
receive your return RMA number.
|