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Frequently
Asked Questions
Q.
Does
Power House Diesel ship internationally?
A.
Power
House Diesel does not ship internationally.
Q.
It
has been a long time since I received an e-mail stating my order has been
processed. What should I do?
A.
The
method of shipping can affect the amount of time that a package takes to be
delivered. Usually delivery time is under 2 weeks. After 3 weeks notify Power
House Diesel immediately, and action will be taken promptly. If a tracking
number or insurance was purchased, the proper information will be e-mailed to
you immediately. If a tracking number or insurance was not purchased, then Power
House Diesel will file a lost article form with the shipper. NOTE: Power House
Diesel is not responsible for orders lost in the mail or during transit
Q.
Will installing this product on my truck void my manufacturer warranty?
A.
Edge says it
best…Consumers of aftermarket products are protected by the Federal
Magnusson-Moss Warranty Act. The Act states that if something breaks on your
car and you take it in for warranty repair, the dealer must honor your warranty
unless they can prove that whatever modifications you have added to you care
actually caused the problem. Please keep in mind that towing in anything high
level on your power modules is not recommended.
As a consumer, you have
strong legal protection with regards to your vehicle’s warranty, there is also a
practical reality that different automotive manufacturers and dealers have
greatly varying views on aftermarket products, in particular those that produce
horsepower, such as performance enhancements chips, modified intake manifolds,
or aftermarket exhaust systems. There are dealers and manufacturers out there
that will use the presence of a horsepower upgrade to void your vehicle’s
warranty. They will do this regardless of whose product you are using.
The bottom line is that
while the law protects the consumer and provides for enforcement of the
warranty, it is very difficult for most people to hire an attorney and fight a
voided warranty. We recommend that you always disconnect and remove your module
when you take your vehicle to a dealer for warranty work in order not to
interfere with Diagnostic equipment.
If you’re still
concerned, please check with your local dealership to verify.
Q.
Why
does the shipping price a paid differ from the postage on the
package?
A.
The
difference in charges from shipping and the actual cost of shipping comes from
the cost of materials, time, banking fees, and misc. expense for the
transaction. Power House Diesel tries to keep these costs down by being
efficient and passing the savings on to the consumer.
Q.
I
have received my order and it is damaged. Is there anything I can
do?
A.
Yes.
Power House Diesel’s return policy can be viewed under the "Help" button.
If
you have any questions that you need answered, please do not hesitate to drop us
an email at Sales@powerhousediesel.com.
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